Examining the impact of service quality : a meta-analysis of empirical evidence
François A. Carrillat, Fernando Jaramillo, and Jay Prakash Mulki
| Year of publication: |
2009
|
|---|---|
| Authors: | Carrillat, François A. ; Jaramillo, Fernando ; Mulki, Jay P. |
| Published in: |
Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 2034622-0. - Vol. 17.2009, 2, p. 95-110
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Meta-Analyse | Meta-analysis | Strukturgleichungsmodell | Structural equation model |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003827786