Excursion-based universal approximations for the Erlang-A queue in steady-state
| Year of publication: |
2014
|
|---|---|
| Authors: | Gurvich, Itai ; Huang, Junfei ; Mandelbaum, Avishai |
| Published in: |
Mathematics of operations research. - Catonsville, MD : INFORMS, ISSN 0364-765X, ZDB-ID 195683-8. - Vol. 39.2014, 2, p. 325-373
|
| Subject: | many-servers queues | difussion approximation | steady-state | universal | Erlang-A excursions | regenerative processes | staffing | call centres | Warteschlangentheorie | Queueing theory | Callcenter | Call centre | Hochschule | Higher education institution |
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