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Train-the-trainer : facilitator's guide
Lawson, Karen, (1998)
The handbook for interpersonal skills training : 16 complete training modules for building working relationships
Wall, Bob, (2001)
The cross-cultural communication trainer's manual
Cutler, John,
Assertiveness for managers
Gillen, Terry, (1994)
Leadership skills for boosting performance
Gillen, Terry, (2002)
The performance management activity pack : tools for building appraisal performance development skills