Expectations of Service Quality as an Industrial Market Segmentation Variable
| Year of publication: |
1996
|
|---|---|
| Authors: | Pitt, Leyland ; Morris, Michael H. ; Oosthuizen, Pierre |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 16.1996, 1, p. 1-9
|