Experience-based category expectations in service quality research and management
Henk Roest
| Year of publication: |
2008
|
|---|---|
| Authors: | Roest, Henk |
| Published in: |
Global cases on hospitality industry. - New York [u.a.] : The Haworth Hospitality and Tourism Press, ISBN 978-0-7890-3415-1. - 2008, p. 117-140
|
| Subject: | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003761916