Experience-dominant logic : laying the groundwork for an experience-dominant view of firm practices in the marketplace
Year of publication: |
2024
|
---|---|
Authors: | Zha, Dongmei ; Foroudi, Pantea ; Marvi, Reza |
Subject: | Customer experience | Customer journey | Dominant logic | Experience-dominant logic | Experiential marketing | Beziehungsmarketing | Relationship marketing | Event-Marketing | Event marketing | Konsumentenverhalten | Consumer behaviour | Marketingtheorie | Marketing theory | Marketingmanagement | Marketing management |
-
The role of experiences in driving strategy in the 21st Century
Barry, Holly, (2022)
-
Embodiment, immersion, and enjoyment in virtual reality marketing experiences
Leveau, Pierre-Henry, (2023)
-
Characterizing customer experience management in business markets
Witell, Lars, (2020)
- More ...
-
Synthesizing the customer experience concept : a multimodularity approach
Zha, Dongmei, (2023)
-
Embracing the paradox of customer experiences in the hospitality and tourism industry
Zha, Dongmei, (2024)
-
An assessment of customer experience concept : looking back to move forward
Zha, Dongmei, (2022)
- More ...