- Introduction
- <i>Defining diversity: falling (into a category) versus feeling (to belong to a category)</i>
- Overview of the model
- <i>Experiencing diversity as multiple social identities</i>
- <i>Conditions that enhance social identity salience</i>
- <i>The influence of social identity on interpretation</i>
- <i>The subject experience of conflict</i>
- <i>Emotions</i>
- <i>Interactions between conflicts and emotions and consequences for behaviour</i>
- Conclusion
- References
- Tables and figures
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