Experiential regret in service failure : the role of service justices
Hee-Joong Hwang, Min-Jeong Kang, and Myoung-Kil Youn
| Year of publication: |
January-March 2016
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| Authors: | Hwang, Hee-Jeong ; Kang, Min-Jeong ; Youn, Myoung-Kil |
| Published in: |
Journal of transnational management : the official journal of the International Management Development Association. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1547-5778, ZDB-ID 2207693-1. - Vol. 21.2016, 1, p. 3-11
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| Subject: | Behavior intention | customers' perception on service justice | experiential regret | service failure | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Gerechtigkeit | Justice | Wahrnehmung | Perception | Dienstleistungssektor | Service industry | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15475778.2016.1120609 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011455814