Expert systems and the implementation of quality customer service
| Year of publication: |
1997
|
|---|---|
| Authors: | Eppinette, Matt ; Inman, R.Anthony ; Pick, Roger Alan |
| Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 97.1997, 1-2, p. 63-68
|