Explaining customer satisfaction with complaint handling
Concepción Varela-Neira; Rodolfo Vázquez-Casielles and Victor Iglesias
| Year of publication: |
2010
|
|---|---|
| Authors: | Varela Neira, Concepción ; Vázquez Casielles, Rodolfo ; Iglesias Argüelles, Víctor |
| Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 28.2010, 2, p. 88-112
|
| Subject: | Bank | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008696425