Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Ehsan Sadeh and Mansour Garkaz (Department of Management, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran)
| Year of publication: |
November-December 2015
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| Authors: | Sadeh, Ehsan ; Garkaz, Mansour |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 11/12, p. 1335-1356
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| Subject: | total quality management (TQM) | quality enablers | service quality | students' satisfaction | higher education institutes (HEIs) | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Studierende | Students | Hochschule | Higher education institution | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2014.931065 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011528305