Explanation information and source in service recovery initiatives
Thomas Baker; Tracy Meyer
| Year of publication: |
2014
|
|---|---|
| Authors: | Baker, Thomas ; Meyer, Tracy |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 4, p. 311-318
|
| Subject: | service failure | service recovery | source credibility | explanation | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Glaubwürdigkeit | Credibility | Kundenservice | Customer service | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010411912