Explanations: if, when, and how they aid service recovery
| Year of publication: |
2012
|
|---|---|
| Authors: | Bradley, Graham ; Sparks, Beverley |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 26.2012, 1 (17.2.), p. 41-52
|