Explicating the microfoundations of operational excellence in services : a capabilities perspective
Year of publication: |
2024
|
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Authors: | Sunder M., Vijaya ; Linderman, Kevin |
Published in: |
Journal of operations management. - Bognor Regis : Wiley, ISSN 1873-1317, ZDB-ID 2013293-1. - Vol. 70.2024, 7, p. 1048-1075
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Subject: | capabilities view of operations | competitive advantage | continuous improvement | grounded theory | operational excellence | Wettbewerbsvorteil | Competitive advantage | Grounded Theory | Grounded theory | Qualitätsmanagement | Quality management | Dynamische Kompetenzen | Dynamic capabilities | Prozessmanagement | Business process management | Vorschlagswesen | Employee suggestion system | Capability-Ansatz | Capability approach | Ressourcenorientierter Ansatz | Resource-based view |
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