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Performance-Based Contracts for Outpatient Medical Services
Jiang, Houyuan,
Private health care as a supplement to a public health system with waiting time for treatment
Hoel, Michael, (2000)
Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan, (2007)
An alternative proof of a theorem of Takàcs on the GI/M/1 queue
Neuts, Marcel F., (1966)
Queues solvable without Rouché's theorem
Neuts, Marcel F., (1979)
Algorithms for the waiting time distributions under various queue disciplines in the M/G/1 queue with service time distributions of phase type
Neuts, Marcel F., (1977)