An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
Aron O'Cass, Phyra Sok
| Year of publication: |
2015
|
|---|---|
| Authors: | O'Cass, Aron ; Sok, Phyra |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 51.2015, p. 186-200
|
| Subject: | Services | Tourism services | Value creation | Employee customer orientation | Financial performance | Betriebliche Wertschöpfung | Beziehungsmarketing | Relationship marketing | Tourismuswirtschaft | Tourism industry | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2015.05.024 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011414944