Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction
Yongwook Ju, Ki-Joon Back, Youngjoon Choi, Jin-Soo Lee
| Year of publication: |
2019
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|---|---|
| Authors: | Ju, Yongwook ; Back, Ki-Joon ; Choi, Youngjoon ; Lee, Jin-soo |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 77.2019, p. 342-352
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| Subject: | Airbnb | Service quality | Customer satisfaction | Mixed method | Impact range performance analysis | Impact asymmetry analysis | Dienstleistungsqualität | Kundenzufriedenheit | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2018.07.014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011988629