Exploring consumer conflict management in service encounters
Michael B. Beverland; Steven M. Kates; Adam Lindgreen; Emily Chung
| Year of publication: |
2010
|
|---|---|
| Authors: | Beverland, Michael B. ; Kates, Steven M. ; Lindgreen, Adam ; Chung, Emily |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 38.2010, 5, p. 617-633
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Konfliktregelung | Dispute settlement | Kundenservice | Customer service | Grounded Theory | Grounded theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008747765