Exploring customer experience during channel switching in omnichannel retailing context : a qualitative assessment
Anh Thi Van Nguyen, Robert McClelland, Nguyen Hoang Thuan
| Year of publication: |
2022
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|---|---|
| Authors: | Nguyen Anh Thi Van ; McClelland, Bob ; Nguyen, Hoang Thuan |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 64.2022, p. 1-18
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| Subject: | Channel switching | Customer emotions | Customer experience | Omnichannel | Qualitative assessment | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Multikanalvertrieb | Multichannel strategy | Vertriebsweg | Distribution channel | Emotion | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102803 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209558