Exploring customer perceptions of food delivery robots : a value-based model of perceived value, satisfaction, and their impact on behavioral intentions and word-of-mouth
Chanmi Hong, Hayeon (Hailey) Choi, Eun-Kyong (Cindy) Choi and Hyun-Woo (David) Joung
| Year of publication: |
2025
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|---|---|
| Authors: | Hong, Chanmi ; Choi, Hayeon (Hailey) ; Choi, Eun-Kyong (Cindy) ; Joung, Hyun-Woo (David) |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 34.2025, 4, p. 526-548
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| Subject: | continuous usage intention | Customer satisfaction | food delivery robot service | perceived value | privacy risk | value-based adoption model | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Verbrauchereinstellung | Consumer attitudes | Innovationsakzeptanz | Innovation adoption | Kundenwert | Customer value | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2025.2462073 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417937