Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Vivek Agrawal, Nitin Seth, Dinesh Seth, Vikas Tripathi
| Year of publication: |
2019
|
|---|---|
| Authors: | Agrawal, Vivek ; Seth, Nitin ; Seth, Dinesh ; Tripathi, Vikas |
| Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 32.2019, 4, p. 489-506
|
| Subject: | e-service quality | e-SQ | customer satisfaction | exploratory factor analysis | confirmatory factor analysis | multiple regression | banks | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Bank | Indien | India | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIS.2019.103792 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012159053