Exploring front-line employee contributions to service innovation
Jenny Karlsson and Per Skålén
| Year of publication: |
2015
|
|---|---|
| Authors: | Karlsson, Jenny ; Skålén, Per |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 49.2015, 9/10, p. 1346-1365
|
| Subject: | Service innovation | Service-dominant logic | Front-line employee involvement | Resource integration | Value propositions | Service-Dominant Logic | Dienstleistungsinnovation | Dienstleistungssektor | Service industry | Innovation | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011409338