Exploring frontline employee-customer linkages : a psychological contract perspective
Smirti Kutaula, Alvina Gillani, Leonidas C. Leonidou and Dayananda Palihawadana
| Year of publication: |
2022
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|---|---|
| Authors: | Kutaula, Smirti ; Gillani, Alvina ; Leonidou, Leonidas C. ; Palihawadana, Dayananda |
| Published in: |
International journal of human resource management. - London [u.a.] : Taylor & Francis, ISSN 1466-4399, ZDB-ID 2032106-5. - Vol. 33.2022, 9, p. 1848-1885
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| Subject: | customer outcomes | frontline employees | HRM practices | Psychological contract | service climate | Personalmanagement | Human Resource Management | Implizite Kontrakte | Implicit contracts | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Betriebsklima | Work climate | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Arbeitspsychologie | Organizational psychology | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09585192.2020.1791222 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013370220