Exploring internal customer service quality - Service quality among internal organizational units is an often overlooked aspect of service delivery
| Year of publication: |
1998
|
|---|---|
| Authors: | Marshall, Greg W. ; Baker, Julie ; Finn, David W. |
| Published in: |
The journal of business & industrial marketing. - Bradford : Emerald, ISSN 0885-8624, ZDB-ID 6495503. - Vol. 13.1998, 4-5, p. 381-392
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