Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender
| Year of publication: |
2008
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|---|---|
| Authors: | Darley, William K. ; Luethge, Denise J. ; Thatte, Ashish |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 15.2008, 6, p. 469-479
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