Exploring relationships between service quality dimensions and customers satisfaction : empirical study in context to Indian logistics service providers
Anchal Gupta, Rajesh Kumar Singh, K. Mathiyazhagan, Pradeep Kumar Suri and Yogesh K. Dwivedi
| Year of publication: |
2023
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|---|---|
| Authors: | Gupta, Anchal ; Singh, Rajesh K. ; Mathiyazhagan, Maathai K. ; Suri, Pradeep Kumar ; Dwivedi, Yogesh K. |
| Published in: |
The international journal of logistics management. - Bradford : Emerald, ISSN 1758-6550, ZDB-ID 2069452-0. - Vol. 34.2023, 6, p. 1858-1889
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| Subject: | Customer satisfaction | Logistics service providers | Service quality | Structural equation modelling | Dienstleistungsqualität | Kundenzufriedenheit | Logistikunternehmen | Logistics provider | Indien | India | Strukturgleichungsmodell | Structural equation model | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJLM-02-2022-0084 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014484452