Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort

Adina Letiția Negrușa, Ioan Cristian Chifu, Oana Ruxandra Bode, and Erika Kulcsár

Year of publication:	2023
Authors:	Negrușa, Adina Letiția ; Chifu, Ioan Cristian ; Bode, Oana Ruxandra ; Kulcsár, Erika
Published in:	Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022. - Cham : Springer International Publishing, ISBN 978-3-031-19656-0. - 2023, p. 85-101
Subject:	Full-service hotels \| Guests' satisfaction \| Hospitality \| Mamaia resort \| Online reviews \| Hotellerie \| Hotel industry \| Kundenzufriedenheit \| Customer satisfaction \| Gastgewerbe \| Hospitality industry \| Urlaubsverhalten \| Holiday behaviour \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsqualität \| Service quality

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz im Buch ; Book section ; Konferenzbeitrag ; Conference paper
Language:	English
Other identifiers:	10.1007/978-3-031-19656-0_7 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013536144