Exploring routes of dissatisfaction feedback: A multiple case study within a machine industry segment
| Year of publication: |
2006
|
|---|---|
| Authors: | Fundin, Anders ; Elg, Mattias |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 23.2006, 8, p. 986-1001
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