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Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Kumar, Piyush, (2014)
Exploring satisfaction in business-to-business services : a path-analytic approach
Kumar, Piyush, (2011)
Does who we are affect what we say and when? : investigating the impact of activity and connectivity on microbloggers' response to new products
Topaloglu, Omer, (2017)