Exploring the customer's intention to switch firms : the role of customer-related antecedents
María-Ángeles Revilla-Camacho, Manuela Vega-Vázquez, Francisco-José Cossío-Silva
| Year of publication: |
November 2017
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| Authors: | Revilla Camacho, Maria Angeles ; Vega Vázquez, Manuela ; Cossío-Silva, Francisco-José |
| Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 34.2017, 11, p. 1039-1049
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| Subject: | beauty care service | customer citizenship behavior | loyalty | turnover intention | value co-creation | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.21043 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011770811