Exploring the determinants of retail service quality on the Internet
| Year of publication: |
2004
|
|---|---|
| Authors: | Long, Mary ; Mcmellon, Charles |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 18.2004, 1, p. 78
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