Exploring the Dimensions of Emotional Labor: - The Heart of Hochschild's Work
| Year of publication: |
2000
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|---|---|
| Authors: | Kruml, Susan M. ; Geddes, Deanna |
| Published in: |
Management communication quarterly. - Newsbury Park, Calif. [u.a.] : Sage Publ., ISSN 0893-3189, ZDB-ID 10518575. - Vol. 14.2000, 1, p. 8-49
|