Exploring the effects of perceived service provider sincerity on consumers' emotional state and satisfaction during service consumption
Sandra Gountas, Felix Mavondo, Michael Ewing, and John Gountas
| Year of publication: |
2011
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|---|---|
| Authors: | Gountas, Sandra ; Mavondo, Felix ; Ewing, Michael ; Gountas, John |
| Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 16.2011, 4, p. 393-403
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| Subject: | Tourismuswirtschaft | Tourism industry | Dienstleistung | Services | Vertrauen | Confidence | Emotion | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009489780