Exploring the effects of unexpected outcome on satisfaction and continuance intention
Hui-Mei Hsu (Department of Business Management, National Kaohsiung Normal University, Kaohsiung, Taiwan), Jack Shih-Chieh Hsu, Shih-Yu Wang (Information Management Department, National Sun Yat-sen University, Kaohsiung, Taiwan), I-Chiu Chang (Department of Information Management, National Chung Cheng University, Chia-Yi, Taiwan)
| Year of publication: |
August 2016
|
|---|---|
| Authors: | Hsu, Hui-Mei ; Hsu, Shih-Chieh ; Chang, I-Chiu |
| Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 17.2016, 3, p. 239-255
|
| Subject: | Expectation disconfirmation theory | Unexcpected outcome | Blog | Pakistan | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011563211