Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service
| Year of publication: |
2012
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|---|---|
| Authors: | Daunt, Kate L. ; Harris, Lloyd C. |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 6459717. - Vol. 28.2012, 1 (1.2.), p. 129-154
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