Exploring the frontier of anthropomorphism in AI agents : trends and way forward
Year of publication: |
2025
|
---|---|
Authors: | Chaturvedi, Rijul ; Verma, Sanjeev ; Srivastava, Vartika ; Khot, Shailesh Sampat |
Published in: |
Business and society review : journal of the W. Michael Hoffman Center for Business Ethics at Bentley University. - Malden, MA : Wiley Periodicals, Inc., ISSN 1467-8594, ZDB-ID 1483033-4. - Vol. 130.2025, 1, p. 42-80
|
Subject: | AI social companions | anthropomorphism | artificial intelligence | chatbot | conversational agent | customer experience | human likeness | personalization | personification | uncanny valley | Künstliche Intelligenz | Artificial intelligence | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
-
Hasan, Rakibul, (2021)
-
Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth, (2023)
-
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin, (2021)
- More ...
-
Empowering AI companions for enhanced relationship marketing
Chaturvedi, Rijul, (2024)
-
Alexa, what do we know about conversational commerce? : insights from a systematic literature review
Lim, Weng Marc, (2022)
-
Social companionship with artificial intelligence : recent trends and future avenues
Chaturvedi, Rijul, (2023)
- More ...