Exploring the future roles and capabilities of customer service professionals
| Year of publication: |
2004
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|---|---|
| Authors: | Kiely, Julia A. ; Armistead, Colin G. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 14.2004, 1, p. 26-39
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