Exploring the impact of customer feedback on the well-being of service entities : A TSR perspective
Year of publication: |
2014
|
---|---|
Authors: | Nasr, Linda ; Burton, Jamie ; Gruber, Thorsten ; Kitshoff, Jan |
Other Persons: | Bo Edvardsson and Professor Anders Gustafsson, Professor (ed.) |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 25.2014, 4, p. 531-555
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Well-being | Transformative service research | Positive organizational behavior | Customer feedback | Positive feedback | Psychological capital (PsyCap) |
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