Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport
Raksmey Sann and Pipat Pimpohnsakun and Panuwat Booncharoen
| Year of publication: |
2024
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|---|---|
| Authors: | Raksmey Sann ; Pipat Pimpohnsakun ; Panuwat Booncharoen |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 16.2024, 4, p. 519-541
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| Subject: | Customer loyalty | Customer satisfaction | Customer trust | Logistics service quality | Transportation industry | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Logistikunternehmen | Logistics provider | Vertrauen | Confidence | Logistik | Logistics | Busverkehr | Bus transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-07-2023-0110 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417288