Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Mustafa Daskin and Azilah Kasim
| Year of publication: |
2016
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|---|---|
| Authors: | Daskin, Mustafa ; Kasim, Azilah |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 23.2016, 4, p. 467-485
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| Subject: | service recovery | customer affection | perceived value | sabotaging behaviour | service management | Malaysia | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Geschlecht | Gender | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011588653