Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Yuguang Xie, Changyong Liang, Peiyu Zhou, Li Jiang
| Year of publication: |
2024
|
|---|---|
| Authors: | Xie, Yuguang ; Liang, Changyong ; Zhou, Peiyu ; Jiang, Li |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 76.2024, Art.-No. 103599, p. 1-17
|
| Subject: | Chatbots | Competence | Entertainment | Humor | Service satisfaction | Social presence | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103599 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014460852