Exploring the interdependency between reengineering and information technology by developing a conceptual model

Purpose – The main objective of this paper is to investigate the role of information technology (IT) in business process reengineering (BPR) and their interdependency in the organization, and also to provide a framework for facilitating BPR efforts through IT tools for leading the organization towards knowledge‐based organization. Design/methodology/approach – Based on review of recent literature, this is a conceptual paper that examines current perspectives of BPR regarding IT and provides a general framework for the study of BPR and IT. Findings – Provides a conceptual framework that clarifies the interdependency between IT and BPR and also presents the major IT functions in different areas in the organization during the change program. Research limitations/implications – Suggests further research studies in case‐based studies implementations and analysis Practical implications – Provides a very helpful guideline for practitioners in implementing IT tools for change programs. They can also understand to take into account both the emergent nature of change itself and the role of IT in BPR efforts through this paper. Meanwhile organization development researchers, knowledge management practitioners, IT consultants and change leaders may benefit this paper very much. Originality/value – The paper may be of value to researchers in the change management field and to practitioners involved with BPR and IT. This study further opens up new lines of research and highlights implications for process redesign considering IT necessities, including issues associated with leading adoption of change program through IT tools. The paper also provides a synthesis and analysis of the viewpoints as reflected in the literature on various dimensions of BPR efforts and IT.