Exploring the linkage between service quality and customer satisfaction in the Chinese air industry during the COVID-19 pandemic
Wasim Ahmad, Abdul Waheed, Farrah Arif, Rana Muhammad Sohail Jafar, Noshin Fatima
| Year of publication: |
2023
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|---|---|
| Authors: | Ahmad, Wasim ; Waheed, Abdul ; Arif, Farrah ; Jafar, Rana Muhammad Sohail ; Fatima, Noshin |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1750-0672, ZDB-ID 2447880-5. - Vol. 14.2023, 1, p. 1-19
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| Subject: | service quality | COVID-19 | customer satisfaction | Chinese airline industry | AIRQUAL scale | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Coronavirus | China | Fluggesellschaft | Airline | Luftverkehr | Air transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJECRM.2023.131076 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014309493