Exploring the perceptions of knowledge management systems

Purpose – Diffusion (spread in usage) of knowledge management systems (KMSs) depends on a number of factors. Among them perceptions of KMS, including perceived usefulness/benefits, perceived user‐friendliness, perceived voluntary use and subject norms are significant factors. This paper aims to investigate the factors impacting the diffusion (spread and sustained use) of KMSs. Design/methodology/approach – This paper first presents an integrated model of the diffusion of KMSs arising from a comprehensive literature review and qualitative field study. An empirical pilot study was then undertaken to test the model through a questionnaire‐based survey. Findings – The pilot study had some interesting findings – results similar to those found in the literature – which are presented in detail. Originality/value – This paper contributes to the information on KMS by providing results from an empirical pilot study and suggesting future research directions.