Exploring the question: who is a librarian?

Purpose – The purpose of this article is to explore the reason behind the conflictual relationship between degreed librarians and non-degreed professionals in the library organization. Design/methodology/approach – This article takes the form of an opinion piece. Findings – The conflicts can be resolved using open communication and collaboration among colleagues. Originality/value – Resolving conflicts in the working relationship between degreed librarians and non-degreed professionals eliminates hostilities and jealousies and allows the library organization to serve the library customer with a far more united approach to customer service.