Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Niki Glaveli, Dimitra Papadimitriou, Thomas Karagiorgos and Kostas Alexandris
| Year of publication: |
2023
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|---|---|
| Authors: | Glaveli, Niki ; Papadimitriou, Dimitra ; Karagiorgos, Thomas ; Alexandris, Kostas |
| Published in: |
European Sport management quarterly : ESMQ. - London : Taylor & Francis, ISSN 1746-031X, ZDB-ID 2199044-X. - Vol. 23.2023, 3, p. 767-788
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| Subject: | customer satisfaction | customer trust in the service provider | fitness industry | Greece | Interaction quality skills | social | technical, social and communication/listening skills | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Griechenland | Beziehungsmarketing | Relationship marketing | Qualifikation | Occupational qualification |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/16184742.2021.1928256 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014283326