Exploring the service recovery landscape through the lens of a systemigram
Ahasan Harun, Gayle Prybutok, Victor R. Prybutok
| Year of publication: |
2019
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|---|---|
| Authors: | Harun, Ahasan ; Prybutok, Gayle ; Prybutok, Victor R. |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 12.2018, 3/4, p. 347-373
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| Subject: | service recovery | systemigram | systems thinking | Boardman soft systems methodology | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Systemtheorie | Systems theory | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSS.2018.100205 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012106534