Expression of customer (dis)satisfaction in online restaurant reviews : the relationship between adversative connective constructions and star ratings
Matthew J. Baker and Brett Hashimoto
| Year of publication: |
2024
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| Authors: | Baker, Matthew J. ; Hashimoto, Brett |
| Published in: |
International journal of business communication : IJBC ; a publication of the Association of Business Communication. - Los Angeles, Calif. : Sage, ISSN 2329-4892, ZDB-ID 2754771-1. - Vol. 61.2024, 1, p. 148-180
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| Subject: | adversative connectives | online restaurant reviews | star rating | customer satisfaction | customer expectations | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing | Virales Marketing | Viral marketing | Social Web | Social web |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/23294884231200245 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014635476