External customer satisfaction as a performance measure of the management of a research and development department
| Year of publication: |
1998
|
|---|---|
| Authors: | Hirons, Elizabeth ; Simon, Alan ; Simon, Clive |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 15.1998, 8-9, p. 969-987
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