Extraordinary guarantees : a new way to build quality throughout your company & ensure satisfaction for your customers
Year of publication: |
1993 ; 2. print.
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Authors: | Hart, Christopher W. L. |
Publisher: |
New York, NY [u.a.] : Amacom |
Subject: | USA | Qualitätsmanagement | Verbraucherzufriedenheit | Verbraucherschutz |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Quality standards for passenger trains : political majorities and environmental costs
Rothbauer, Julia, (2010)
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Bitter pills : the global war on counterfeit drugs
Zaman, Muhammad H., (2018)
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Relevance regained : from top-down control to bottom-up empowerment
Johnson, H. Thomas, (1992)
- More ...
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The Baldrige : what it is, how it's won, how to use it to improve quality in your company
Hart, Christopher W. L., (1992)
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Strategic hotel, motel marketing
Hart, Christopher W. L., (1986)
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Service breakthroughs : changing the rules of the game
Heskett, James L., (1990)
- More ...